Jackie helps organizations manage complex issues. Over the last 30 years, she has provided organizational consulting, mediation, coaching and counseling services to teams and leaders and brings this expertise to her with In-Accord. Jackie began her career as a case manager, and then as a mediator and trainer for social service agencies in Arizona. She moved to Oregon to work in organization development and training prior to becoming an Ombudsman at a large company.
During her tenure as an organization development consultant, Jackie focused on conflict management, change management, and improving team dynamics. She continues to develop and facilitate conflict management trainings and workshops topics such as “Managing Difficult Conversations” and an eight-week series, “Managing Interpersonal and Team Conflict.” As a change management consultant, Jackie places an emphasis on the psychological and behavioral aspects of managing transitions.
As an Ombudsman, Jackie assists employees and leaders with problem-clarification and assessing options to address their concerns in a confidential, neutral setting. Interventions such as mediation, coaching, and informal inquiry are provided, as well as upward feedback to executive level management of systemic issues in order to facilitate organizational change and to proactively manage issues. Jackie uses Empowerment and Systems Theory as foundational models when coaching managers and executives who are attempting to resolve difficult team dynamics or improve their own Emotional Intelligence skill set.
Jackie holds a Bachelor’s degree in Sociology, a Master’s degree in Education, and a Master’s degree in Couples, Marriage and Family Therapy. She is certified in a wide range of assessment instruments.