Service Guarantee

We will expertly and tenaciously work towards fully resolving your situation. However, we also pledge not to waste your time, resources, or hopes. Therefore, if at any point in the process we no longer believe there’s a reasonable chance of a positive outcome through our facilitated negotiation and dialogue services, we’ll discontinue the intervention, inform participants, and suggest alternative options.

Training Guarantee

We know you put your reputation on the line when you hire an outside trainer. Therefore, we’ll immediately refund 100% of your investment if we fail to meet any of the following standards. We pledge to:

• Train to the learning objectives described in the agenda, unless both parties agree to changes during the event.
• Provide training in alignment with adult learning theory.
• Arrive on time and on location, barring circumstances beyond our control.
• Come thoroughly prepared and equipped with training materials.
• Fully engage in the presentation and with participants.

“Like most folks, I was a bit skeptical about the whole idea of bringing in a third party to help resolve our conflict, but I found the process with In-Accord to be productive and positive. They didn’t magically make our issues go away, but they did provide a safe, structured atmosphere for some very constructive conversation. In-Accord helped us clarify the issues and led us to a better understanding of the underlying cause of some of our problems. Well worth the time and effort. I wouldn’t hesitate to call on In-Accord again if a similar situation arises.”
— Gene Skrine, Team Leader (ret.), U.S. Forest Service

“In-Accord swooped in and worked with a team in need. Valuable lessons were imparted and the team expressed much gratitude for the guidance and knowledge gained.”
— Andrew Sanis, RN, Manager ITS, Asante