You put your reputation on the line when you hire trainers. We are confident that you and your colleagues will be thrilled with our workshops.
Therefore, you will receive a 100% refund if we fail to meet any of these standards:
- Train to the learning objectives, unless changes are agreed to during the event.
- Fully engage with the presentation, content, and participants.
- Conduct the session in alignment with adult learning theory.
- Arrive on time and at the venue, barring circumstances beyond our control.
- Be fully prepared and equipped.
Conflict Resolution Guarantee
Our record demonstrates that we will expertly and tenaciously work toward resolving your situation. However, no one can guarantee success when managing conflict.
Factors beyond our control include:
- Systemic conflict caused by organizational structure, leadership, or culture
- Individual intransigence, absence of motivation, or psychopathology
- The escalatory nature of conflict and where a situation is in the cycle
More appropriate alternatives to address the problem:
- Fact-finding, investigation
- Progressive disciple, transfer, resignation, termination
- Policy changes, restructuring, leadership directives
- Grievance, arbitration, litigation
- Advocacy, activism
If your situation is unresolvable through our methods, we will summarize what was accomplished and suggest alternatives. You can proceed to the next steps knowing that every possibility for collaborative resolution was provided.