Confidence through Training

If your organization is like most, managers spend much of their time dealing with personality conflicts, and employees inevitably bump up against each other coworkers. Perhaps it’s time to consider training to improve skills and overcome these inevitable interpersonal tensions. Morale, productivity and efficiency increase when employees are confident in their own resolution abilities.

To build that confidence, employees need training in communication and conflict skills management. In-Accord workshops emerge from our full-time, real-world experience intervening in the toughest disputes organizations generate. Also adding to our direct resolution expertise is substantial professional training experience. We have top-tier trainers who have amassed countless hours training in nearly every type of organization.

In-Accord Training Highlights:

  • Assessment and design customized for your organization.
  • Experiential, interactive learning to engage participants.
  • Practical focus, including skills employees will use immediately.
  • Discussion, demonstration, and application of each core skill.
  • Review of content and participant demonstration of understanding to ensure retention.
  • Entertaining, and often downright funny. When it comes to conflict, sometimes you just have to laugh.

Resolving Employee Conflict: Skills for Managers

Description: Your supervisory role often places you at the center of the fray. This hands-on training will help you build competency in methods used for productively and proactively managing discord among staff members. You will acquire a new mindset and professional mediation techniques that will help you confidently approach these cases, and you’ll come away with a range of techniques to guide your approach.

Learning Outcomes:

  • Identify and describe the five steps of the supervisor’s intervention process.
  • Describe how interest-based problem solving is used to manage disputing employees.
  • Explain how active listening and skillful questions are used to manage employee conflict.
  • Demonstrate an understanding of the three core mediation competencies.
  • Apply the steps for facilitating employee conflict to a mock scenario.
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Constructive Workplace Conflict

Description: This workshop will equip you with the mindset and skills necessary for handling the inevitable everyday people problems you experience throughout your work. A core goal of this training is to help you develop a more comfortable relationship with discord throughout your work life. You’ll learn to identify your core concerns and interpret others’ demands so you can craft lasting solutions to tense situations. Emphasis is placed on collaboration and communication skills that build, rather than damage, important professional relationships.

Learning Outcomes:

  • Describe the benefits of conflict.
  • Identify and understand what both parties need in order to resolve the conflict.
  • Restate the significance of each side of the conflict resolution triangle.
  • List the four steps of the conflict resolution process.
  • Demonstrate the four components of starting difficult conversations.
  • List three essential conflict listening skills.
  • Apply the process and skills to a provided conflict scenario.
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Communicating Under Stress

Description: Explore how communicating in tense situations is unique from communicating during everyday interactions. This workshop will help you avoid escalation by providing you with enhanced confidence and communication skills. You’ll gain specific tools that allow you to ask effective questions, engage in deep listening, and convey your points more artfully.

Learning Outcomes:

  • Describe what it means to listen with genuine curiosity.
  • Name and demonstrate four advanced listening skills.
  • Demonstrate the four components of starting difficult conversations.
  • Name at least five listening roadblocks.
  • Employ techniques to move beyond demands and positions.
  • Define “reframing” and demonstrate the skill.
  • Demonstrate how to listen impartially for the core message in a given situation.
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Dealing with Difficult People

Description: This workshop will equip you with the mindsets and skills to manage difficult interactions throughout your work life. You’ll learn how to succeed with challenging people so you can enhance, rather than damage, important professional relationships. You’ll gain insights that allow you to find solutions in a variety of situations, including dealing with people who don’t practice constructive communication.

Learning Outcomes:

  • Describe the behaviors that make someone difficult.
  • Name the five types of difficult people and strategies used for communicating with each.
  • List and define the three key mindsets for situations involving difficult people.
  • Identify and understand what both sides really need in order to resolve the conflict.
  • Demonstrate an understanding of the four-step listening process and related skills.
  • Apply the process and skills to a mock scenario.
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“Our management team is better prepared to handle all facets of conflict after spending a few short days with Chris. His training on conflict management is very comprehensive and engaging. Our managers had fun while learning valuable skills that they were able to apply immediately. His training style is dynamic and allows for lots of audience participation, interaction, and practice.”
— Sallie M. Stuvek, SPHR, Human Resources Director, Fairbanks North Star Borough

“Chris’s presentation was very well received. The audience was a group of approximately 130 public sector managers from Oregon local government. The majority would have been HR directors, departmental supervisors, and city managers from around the state. Chris was very easy to work with and provided his presentation materials in a timely fashion. He promoted great audience participation. The feedback from our evaluation forms was very positive. I would have definitely have Chris back for a repeat presentation in a few years.”
— Diana Moffat, Former Executive Director, Local Government Personnel Institute

“For my own professional development, I have taken numerous training sessions from Chris, including a multi-day, 38-hour complete mediation class. Chris brilliantly uses various communication techniques to effectively teach this topic. During his training, he mixes in brief presentations with instructor mock demonstrations with small group discussions with student self-reflections. When you add in his sense of humor and the many ‘real world’ stories based on his vast experience, you have a fast-paced and exceptional learning experience.”
— Patrick Lau, HR Manager, Intel

“In-Accord’s mediation training was a wonderful learning experience that has been invaluable.”
— Laurie Bourcier, HR Representative (ret.), Clark County Department of Community Development

“The participant feedback was all positive – in fact, a few commented that it was the best guest lecture they have had in their entire three-year program.”
— Mike Billings, Instructor, Pacific University, School of Physical Therapy