The Cost of Workplace Conflict
The Cost of Workplace Conflict When I engage with an audience of leaders, I often mention the difficulty of quantifying the cost of workplace [...]
The Invisible Hand: Redirecting Disruptions
The Invisible Hand: Redirecting Disruptions You are facilitating a challenging meeting that, given high stakes and past tensions, could become feisty. As a [...]
I Wish I’d Said That
I Wish I'd Said That Enjoy these potent quotes about conflict resolution, authentic listening, and bringing people together. “Difficulties are meant to rouse, [...]
Putting People’s Words in Their Mouth
Putting People's Words in Their Mouth Never tell people what to say when serving as a mediator. However, you can ask them [...]
Tooth and Claw
Tooth and Claw Toward the end of a presentation to managers regarding collaborative conflict resolution skills, I paused for questions. Up shot [...]
Finally! Something We Can All Agree On!
Finally! Something We Can All Agree On! In the conflict resolution profession, there is a saying that "A problem well-defined is a [...]