No Incense, Just Results
No Incense, Just Results A client recently emphasized their organization's gut-level aversion to workplace improvement efforts that are fuzzy, abstract, or mushy. So, [...]
When Later Is Now
When Later Is Now By the time clients contact us they are beyond shrugging. There is no more wishful "we'll deal with [...]
Having It All: Winning and Connecting
Having It All: Winning & Connecting Arch your left eyebrow if you have witnessed a workplace conflict that destroyed productivity and tore relationships asunder. [...]
The Cost of Workplace Conflict
The Cost of Workplace Conflict When I engage with an audience of leaders, I often mention the difficulty of quantifying the cost of workplace [...]
The Invisible Hand: Redirecting Disruptions
The Invisible Hand: Redirecting Disruptions You are facilitating a challenging meeting that, given high stakes and past tensions, could become feisty. As a [...]
I Wish I’d Said That
I Wish I'd Said That Enjoy these potent quotes about conflict resolution, authentic listening, and bringing people together. “Difficulties are meant to rouse, [...]