I Wish I'd Said That Enjoy these potent quotes about conflict resolution, authentic listening, and bringing people together. “Difficulties are meant to rouse, [...]

Putting People's Words in Their Mouth Never tell people what to say when serving as a mediator. However, you can ask them [...]

Tooth and Claw Toward the end of a presentation to managers regarding collaborative conflict resolution skills, I paused for questions. Up shot [...]

Finally! Something We Can All Agree On! In the conflict resolution profession, there is a saying that "A problem well-defined is a [...]

Mediation is Not Discipline I once had a case between a high-level supervisor and her employee. The Vice President “strongly encouraged” them to [...]

Thanks, Jerk! The best book I haven’t read is entitled Thank You for Being Such a Jerk. To be honest, I don't [...]