The Cost of Workplace Conflict
Shannon Grant2025-06-03T12:38:20-07:00The Cost of Workplace Conflict When I engage with an audience of leaders, I often mention the difficulty of quantifying the cost of workplace [...]
The Invisible Hand: Redirecting Disruptions
Shannon Grant2025-03-03T10:10:17-08:00The Invisible Hand: Redirecting Disruptions You are facilitating a challenging meeting that, given high stakes and past tensions, could become feisty. As a [...]
I Wish I’d Said That
Chris Sheesley2024-07-22T09:45:57-07:00I Wish I'd Said That Enjoy these potent quotes about conflict resolution, authentic listening, and bringing people together. “Difficulties are meant to rouse, [...]
Putting People’s Words in Their Mouth
Chris Sheesley2024-06-10T08:50:08-07:00Putting People's Words in Their Mouth Never tell people what to say when serving as a mediator. However, you can ask them [...]
Tooth and Claw
Chris Sheesley2024-06-10T08:19:49-07:00Tooth and Claw Toward the end of a presentation to managers regarding collaborative conflict resolution skills, I paused for questions. Up shot [...]
Finally! Something We Can All Agree On!
Chris Sheesley2024-06-10T08:47:21-07:00Finally! Something We Can All Agree On! In the conflict resolution profession, there is a saying that "A problem well-defined is a [...]
Mediation is Not Discipline
Chris Sheesley2025-04-29T08:57:26-07:00Mediation is Not Discipline I once had a case between a high-level supervisor and her employee. The Vice President “strongly encouraged” them to [...]
Thanks, Jerk!
Chris Sheesley2024-06-10T08:44:59-07:00Thanks, Jerk! The best book I haven’t read is entitled Thank You for Being Such a Jerk. To be honest, I don't [...]
Impartial Activists
Chris Sheesley2024-06-10T08:43:51-07:00Impartial Activists If you have ever interacted with a professional conflict resolver and heard words like "restore," "empower," or "heal," then you [...]
Terminal Moment: How to End a Mediation Process
Chris Sheesley2024-06-10T08:42:25-07:00Terminal Moment: How to End a Mediation Process On occasion, you will fail when serving as a mediator. It's not your fault. [...]