No Incense, Just Results
Eric Johnson2026-04-17T10:08:29-07:00No Incense, Just Results A client recently emphasized their organization's gut-level aversion to workplace improvement efforts that are fuzzy, abstract, or mushy. So, [...]
When Later Is Now
Eric Johnson2026-04-10T18:05:42-07:00When Later Is Now By the time clients contact us they are beyond shrugging. There is no more wishful "we'll deal with [...]
Having It All: Winning and Connecting
Shannon Grant2026-03-18T12:52:57-07:00Having It All: Winning & Connecting Arch your left eyebrow if you have witnessed a workplace conflict that destroyed productivity and tore relationships asunder. [...]
The Cost of Workplace Conflict
Shannon Grant2025-06-03T12:38:20-07:00The Cost of Workplace Conflict When I engage with an audience of leaders, I often mention the difficulty of quantifying the cost of workplace [...]
The Invisible Hand: Redirecting Disruptions
Shannon Grant2025-03-03T10:10:17-08:00The Invisible Hand: Redirecting Disruptions You are facilitating a challenging meeting that, given high stakes and past tensions, could become feisty. As a [...]
I Wish I’d Said That
Chris Sheesley2024-07-22T09:45:57-07:00I Wish I'd Said That Enjoy these potent quotes about conflict resolution, authentic listening, and bringing people together. “Difficulties are meant to rouse, [...]
Putting People’s Words in Their Mouth
Chris Sheesley2024-06-10T08:50:08-07:00Putting People's Words in Their Mouth Never tell people what to say when serving as a mediator. However, you can ask them [...]
Tooth and Claw
Chris Sheesley2024-06-10T08:19:49-07:00Tooth and Claw Toward the end of a presentation to managers regarding collaborative conflict resolution skills, I paused for questions. Up shot [...]
Finally! Something We Can All Agree On!
Chris Sheesley2024-06-10T08:47:21-07:00Finally! Something We Can All Agree On! In the conflict resolution profession, there is a saying that "A problem well-defined is a [...]
Mediation is Not Discipline
Chris Sheesley2025-04-29T08:57:26-07:00Mediation is Not Discipline I once had a case between a high-level supervisor and her employee. The Vice President “strongly encouraged” them to [...]